Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Basingstoke. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Basingstoke for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01256 461888 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Basingstoke.

Patient Reviews

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Patient reviews

920 Reviews

5.0

22nd May 2026

Reception girls are always polite.Amanda the hygienist is always welcoming. Explains everything and listens if you have problems. Emma the dentist knows how scared I get but is always so kind and considerate. Emma is always happy and a real p,ensure to see along with Emma.

22nd May 2026

Seen by same dentist who now knows me , which gives me confidence in her advice.

22nd May 2026

Always professional and good service

20th May 2026

I am in safe and experienced hands

17th May 2026

It was an emergency appointment which was arranged quickly and was very successful.

15th May 2026

Friendly atmosphere throughout

14th May 2026

There were sensory toys in the waiting room along with cleaning wipes and the dentist was absolutely brilliant with my child completely putting them at ease ,so quick they didn't even realise that the tooth was out

14th May 2026

Friendly, pain-free and efficient treatment as always.

13th May 2026

Great staff, thorough treatment

9th May 2026

Both Amanda and Emma were efficient and professional yet remained friendly

AB

Anthony Burford

I have been seeing Anita for my appointments to get my composite bonding done and am blown away with the results. I Couldn't be happier. The standard of her care is first class, she always made me feel welcome and at ease, even during long appointments. The results I have been given from the procedure have exceeded my expectations with amazing attention to detail. The receptionists have always been great too, very friendly. I couldn't recommend her and the team enough.

2nd May 2026

Na

GJ

Griff Johnson

Friendly staff, and first class treatment! I'll be back.

30th April 2026

Emma saw me quickly. Check up was quick and pleasant. All good.

DK

David Kane

Easily the best experience I have had at a dental clinic. Kartik was very polite, patient and helpful. Every step of the process was explained to me with a concise plan of action put in place for future treatments.

24th April 2026

My dentist listens and explains the procedure of the dental check, the Hygenist does the same. Both are very caring towards you as the patient.

23rd April 2026

The dental hygienist was very nice and explained everything very clearly which made me feel a lot less nervous. It was comfortable and clean.

SJ

Susan Jackson

Very friendly and infomative. Good care,patient and suppirtive.

DA

Damian Alboni

Emma was very friendly and made feel at easy. Explained everything she was doing, what she had found and how best to treat symptoms

RB

Raegan Baylie

Prompt, professional, and friendly experience, as always. This is a fabulous practice with very reasonable fees. Thank you!

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