Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Basingstoke. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Basingstoke for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01256 461888 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Basingstoke.

Patient Reviews

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Patient reviews

952 Reviews

5.0
LR

Lynne Romain

Professional and friendly service. Highly recommended.

23rd July 2026

Needed to be referred to NHS for special examination. Had email from NHS saying now on list within 4 hrs of appointment

23rd July 2026

Helen Fossey is an incredible person/professional. She is a wonderful combination of empathy, compassion and skill. My treatment was tricky and I am a nervous patient, she remains unflappable and professional at all times. She gives the patient a progress update every few minutes, it’s incredibly helpful during a painful long injection to be told it’s halfway done, then three quarters done and so on. As a very nervous 64 year old patient I have had some terrible dentistry over the years but I can’t praise Helen enough, I would drive many miles to keep her as my dentist.

21st July 2026

Emma & Amanda are great thank you both

19th July 2026

The friendly staff

18th July 2026

Amanda is a very experienced hygienist and has a great chairside manner

JJ

Jo Jones

If you are an anxious patient who has lost hope of finding a caring and patient dentist then visit Envisage. Emma is lovely and very gentle, and explains everything she is doing and why. There is no feelings of being rushed or made to feel stupid for being nervous. Would highly recommend

14th July 2026

Very good service from everyone

BU

Bradley Uren

Great professional service.

11th July 2026

Very professional as always.

10th July 2026

The level of discomfort experienced was far lower than with previous hygienists, and everything about the treatment was clearly explained. My first appointment, with the dentist, was also very successful. I had been suffering with mouth ulcers for over a year, which I suspected were due to a reaction to toothpaste, and the dentist recommended a new toothpaste which seems to have cured the problem!Many thanks.

2nd July 2026

I was impressed with reception and was seen on time by Emma. Everything was explained in detail. I then went to see Amanda , the hygenist, who explained the new cleaning method in detail. See was very professional in her way of working. The rooms were very clean and comfortable. Excellent dentists.

1st July 2026

All the staff and professionals are very friendly and certainly welcoming. I was definitely put at ease at every point.

DP

Derek Phillips

A really Professional and friendly Dental Practice

28th June 2026

The staff are always professional and friendly, what thing I do not like to the water Hygiene machine is horrible, I prefer the old way, it may not be affective as the water method, but much more relaxing. Than being water boarded for 20 mins.

MA

mohammad anvari

Very friendly and professional. They explained everything clearly and made the whole experience comfortable. Highly recommended!

26th June 2026

Great welcome, efficient booking. Timely appointments. All procedures explained well.

19th June 2026

Everything went very well

19th June 2026

Friendly and efficient staff, no waiting. Everything was explained clearly.

JT

Jackie Thomson

As always - love my dentist and hygienist. They’re lovely, caring people. All the staff are great.

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