Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Envisage Dental Basingstoke. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Envisage Dental Basingstoke for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01256 461888 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Envisage Dental Basingstoke.

Patient Reviews

See why so many patients recommend Envisage Dental Basingstoke

Our reputation is built on care and trust. We are proud to care for generations of patients who continue to recommend us.

Leave a Google Review

Patient reviews

962 Reviews

5.0

22nd August 2026

The staff are friendly and respectful and very professional they all are very efficient they and show they care

19th August 2026

Friendly and professional hygienist service.

NA

Nicola Akers

Im a nervous patient and it was my first visit today. Cannot thank everyone enough for such a comfortable friendly visit. I would love to say I cant wait to come back gpr the treatment but not quite there yet

14th August 2026

The dentist put me at my ease and explained things while going along.

11th August 2026

The dental clinician and health clinician were so easy to discuss the treatment with. The nurses were so helpful to my wife who is in a wheelchair.

VS

Venba Sudhakaran

Dr. Kartik and team had been amazing and gone through the treatment option well.

T

Tobi

As expected at the dentists, people are friendly and trying to ease your stress.<br>I take a star off for the unnecessarily high prices (this is a grudge against dentists in general not this place in particular), but I'll add a star for the generally good experience, plus an extra star for the lovely hygienist.

10th August 2026

Continuation of care (i.e. having same dentist for more than a year) and his care and manner make me trust him.

29th July 2026

Lovely staff and highly skilled dentist

25th July 2026

Excellent care.

LR

Lynne Romain

Professional and friendly service. Highly recommended.

23rd July 2026

Needed to be referred to NHS for special examination. Had email from NHS saying now on list within 4 hrs of appointment

23rd July 2026

Helen Fossey is an incredible person/professional. She is a wonderful combination of empathy, compassion and skill. My treatment was tricky and I am a nervous patient, she remains unflappable and professional at all times. She gives the patient a progress update every few minutes, it’s incredibly helpful during a painful long injection to be told it’s halfway done, then three quarters done and so on. As a very nervous 64 year old patient I have had some terrible dentistry over the years but I can’t praise Helen enough, I would drive many miles to keep her as my dentist.

21st July 2026

Emma & Amanda are great thank you both

19th July 2026

The friendly staff

18th July 2026

Amanda is a very experienced hygienist and has a great chairside manner

JJ

Jo Jones

If you are an anxious patient who has lost hope of finding a caring and patient dentist then visit Envisage. Emma is lovely and very gentle, and explains everything she is doing and why. There is no feelings of being rushed or made to feel stupid for being nervous. Would highly recommend

14th July 2026

Very good service from everyone

BU

Bradley Uren

Great professional service.

11th July 2026

Very professional as always.

Prev Previous
Next Next